FAQs

When will my order arrive?
-3-10 business days depending on where you live in Australia, all items are shipped from Brisbane QLD, Australia using Australia Post.

- Pre-orders will arrive as stated in the product description.

Can I cancel my order?
- If you change your mind after purchasing a physical product, please email paper_bou@hotmail.com within 24 hours and a refund will be arranged.

What if my order is damaged on arrival?
- If you receive your purchase and it is damaged, please take a photo and email to paper_bou@hotmail.com within 24 hours of receipt and a refund or exchange will be arranged.

Are the works framed?
- Yes, some of the works are framed and you can see this under the "framed" category in the Paper Bou shop.

How are orders shipped?
- All physical products are shipped via Australia Post and a flat rate of $9.95 is charged.

Do you ship orders overseas?
- At this stage orders are only shipped within Australia.

Payment options?
- You can make payment via credit cards, debit cards, PayPal or Apple Pay.

How can I be featured on the website?
- If you would like to be featured in an article please see our Be Featured page.