FAQs

When will my order arrive?
-3-10 business days depending on where you live in Australia, all items are shipped from Brisbane QLD, Australia using Australia Post.

- Pre-orders will arrive as stated in the product description.

Can I cancel my order?
- If you change your mind after purchasing a physical product, please email paper_bou@hotmail.com within 24 hours and a refund will be arranged.
- Digital and logo stockroom products do not offer refunds if you change your mind.

What if my order is damaged on arrival?
- If you receive your purchase and it is damaged, please take a photo and email to paper_bou@hotmail.com within 24 hours of receipt and a refund or exchange will be arranged.

Are the works framed?
- Yes, some of the works are framed and you can see this under the "framed" category in the Paper Bou shop.

How are orders shipped?
- All physical products are shipped via Australia Post and a flat rate of $9.95 is charged.
- All digital products email a secure link lasting 24 hours after the first download.

Do you ship orders overseas?
- At this stage orders are only shipped within Australia.

Payment options?
- You can make payment via credit cards, debit cards, PayPal or Apple Pay.

Why printable downloads?
- Buy the file
- Download it
- Print at home OR take to your local printing facility
- Have it framed and decorate your life with art (affordable option if you like to change up your interior design regularly)

How can I be featured on the website?
- If you would like to be featured in an article, or on the events page please see our Be Featured page.

Terms & Conditions - Graphic Design
- Paper Bou offers affordable Graphic Design solutions. Pre-designed logos can be purchased at $150. No changes other than logo text can be arranged. All files including .ai working files will be sent to purchasers via We Transfer (email) within 48 hours of purchase.